Assistant Store Manager FT

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand, fostering passion for sporting and fashion goods, meeting customer needs, and ensuring store performance. They are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment, and delivering exceptional customer service.

Requirements

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc.
• Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow up
• Administer the progressive steps of discipline, including verbal and written warnings
• Engage team members by creating a fun and productive environment
• Responsible for scheduling and staffing the store
• Participate in LIDS Training Programs and adhere to set goals
• Assist in recruiting and training store personnel
• Encourage store associates' direct compliance of established company policies and procedures
• Lead, execute, and assist Selling 101 strategy to achieve key performance indicators
• Resolve customer feedback and address issues in the moment
• Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers
• Adhere to current visual guidelines and maintain a professional appearance
• Execute operations-focused company-level directives, promotions, and initiatives
• Maintain store technology and equipment
• Maintain store facilities, supplies, and services
• Effectively manage cash and inventory
• Prepare store for inventory audits and support in performing them
• Open and close the store as required following procedures

Benefits

• Paid Time Off
• health
• vision
• dental
• 401(k)
• Monthly store sales bonuses
• 40% employee discount