Amgen is seeking a Lead Data Operations engineer to provide technical and operational leadership for GxP-compliant data platforms built on Databricks and AWS. The ideal candidate combines deep hands-on data engineering expertise with ownership of operational processes.
Requirements
- Own operational support for enterprise data pipelines and data platforms, including monitoring, troubleshooting, incident response, and root-cause analysis.
- Ensure high availability, reliability, and performance of Databricks- and AWS-based data solutions.
- Support GxP-compliant data environments, ensuring adherence to validation, audit readiness, and data integrity requirements.
- Execute and improve runbooks, SOPs, and operational procedures for data platform support.
- Lead, coach, and develop the Data Management Support Operations team
- Define roles, responsibilities, and on-call/support coverage models
- Establish performance expectations, KPIs, and career development plans
- Foster a culture of accountability, continuous improvement, and customer focus
- Support & Service Management
- Oversee incident, problem, and request management processes
- Ensure SLAs, OLAs, and response/resolution targets are met
- Act as escalation point for complex or high-impact issues
- Perform root cause analysis (RCA) for recurring incidents and partner with engineering teams to implement permanent fixes.
- Ensure consistent and high‐quality support execution across shifts, regions, and platforms.
- Coach team members on troubleshooting skills, ServiceNow best practices, and business communication.
- Process & Continuous Improvement
- Design and improve support processes aligned with ITIL or similar frameworks
- Identify recurring issues and drive root cause analysis and remediation
- Partner with engineering teams to transition new solutions into support (operational readiness)
- Drive automation and self-service capabilities to reduce manual effort
- Governance, Risk & Compliance
- Ensure support operations comply with data governance, security, and regulatory requirements
- Maintain documentation, runbooks, and audit-ready operational procedures
- Support validation, change management, and access control processes where required
- Stakeholder Collaboration
- Serve as primary interface between support operations and data/platform owners
- Communicate operational health, risks, and improvement initiatives to leadership
- Partner with product, engineering, and business teams to align support priorities with business needs
Benefits
- Life insurance
- Retirement Plan
- Paid Time Off
- Medical/Dental/Vision Insurance
