The Manager Program Data Support is accountable for hiring, managing, mentoring, and developing a team of Data Management Associates and Senior Associates. This critical role will build role capability within the team so associates can execute clinical data management startup and conduct activities at high quality, and for addressing performance issues promptly and fairly.
Requirements
- Recruit, onboard, and train new team members
- Provide regular coaching, mentoring, and competency development for direct reports
- Proactively manage team risks including attrition, skill gaps, and performance challenges
- Foster a culture of collaboration, accountability, clear communication, and continuous improvement
- Partner with resourcing leads to assign associates based on skills, experience, and workload
- Monitor capacity and forecast demand; raise gaps early and propose rebalancing plans
- Ensure associates are prepared for study assignments (access, training, expectations, handoffs)
- Track allocation health (over/under allocation) and adjust proactively
- Identify recurring gaps in skills, process adherence, or tooling and drive targeted training plans
- Promote standard ways of working for associate execution (templates, checklists, playbooks)
- Capture lessons learned and share across the support pool to reduce rework and variability
- Encourage practical improvements that increase throughput and quality, not extra documentation
- Serve as point of contact for escalations related to associate performance, responsiveness, and quality
- Build strong relationships with study and program stakeholders to align expectations and resolve friction quickly
- Ensure consistent communication between delivery roles and the support pool on priorities and deadlines
- Ensure associates operate within SOPs, work instructions, and quality standards, and support audit/inspection readiness by ensuring evidence is complete, traceable, and stored appropriately
- Partner with QA/Process leads to implement corrective actions when issues recur
- Monitor basic quality indicators for support work (cycle time, error rates, rework, backlog)
- Support the functional resourcing team as needed (hiring coordination, allocation tracking, forecasting inputs) and provide reporting on team capacity, utilization, and skill coverage to enable portfolio planning
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
