Sr Engineer, CMDB

As a Functional SME, the IT Configuration Manager operates with a high degree of independence and accountability across the CMDB ecosystem. This role provides architectural leadership, governance oversight, and process stewardship to ensure CMDB integrity, CSDM alignment, and enterprise-wide data quality.

Requirements

• 10+ years of CMDB operational experience in large, complex enterprise environments
• 5+ years of hands-on ServiceNow experience, including Discovery, Service Mapping, IRE, reconciliation, and reporting
• Strong understanding of CMDB architecture, CSDM framework, and ITIL/ITSM processes
• Experience managing server (hardware extended), network (network extended), database, printer, and web application CIs
• Demonstrated ability to lead process improvement initiatives and influence cross-functional stakeholders
• Strong analytical, problem-solving, communication, and presentation skills
• Ability to prioritize effectively and operate independently with minimal direction