Tech/Systems Support Analyst

Tech/Systems Support Analyst job in Taguig City, Philippines, providing customer/technical support services to support center customers, with flexibility to changes in shift schedules and ability to adapt to changing priorities and fluctuations in workflow.

Requirements

• Flexibility to changes in shift schedules
• Ability to quickly adapt to changing priorities and fluctuations in workflow
• Ability to communicate effectively with end users
• Ability to provide comprehensive customer/technical support services
• Ability to work within Service Level Agreements
• Ability to use available reference materials to help resolve customer issues
• Ability to create and submit detailed call/email logs documenting customer interactions
• Ability to follow all documented escalation procedures
• Ability to follow all documented procedures to handle open calls/tickets
• Ability to maintain call information in database using commercial software

Benefits

• Medical insurance
• Retirement plan
• Paid time off