Senior Program Manager

Role Overview

As a Senior Program Manager, you will lead the successful implementation of high-impact, cross-functional projects that support our national growth and operational excellence. This versatile role is part project and program manager, part Agile practitioner / process improvement engineer / change manager, and part consultant, and is central to ensuring that our clinicians, patients, and operations staff have a seamless experience through thoughtful solution design, efficient systems and workflows, and high-quality execution.

What You Will Do

Lead the successful implementations of multiple concurrent software projects, coordinate cross-functional internal teams and third-party vendors, build and maintain strong partnerships with executives and stakeholders, and deliver presentations and communications that reflect a clear understanding of corporate and organizational priorities.

Why It Might Be a Fit

This is a high-impact role with built-in trust, autonomy, and responsibility, sitting at the heart of our digital customer experience lifecycle. You’ll guide projects from concept to execution, help shape the future of our implementation practices, contribute to product and process improvements, and be a vital “voice of the customer” across our company, all while driving outcomes that support LifeStance’s mission of helping people lead healthier and more fulfilling lives.

Requirements

• 8+ years of experience managing enterprise software implementations within small start-up environments as well as at large enterprise companies, with direct responsibility for project outcomes.
• 5+ years in a customer-facing project management role, ideally within a professional services, solution delivery, and/or consulting organization in the healthcare industry.
• Proven ability to lead cross-functional teams of 10+ in complex environments, influence decisions and actions without direct authority, and drive projects to completion under tight deadlines.
• Deep understanding of product management processes and Agile, Waterfall, and hybrid project management methodologies (Agile / Scrum certification is a plus).
• Skilled in project governance practices, risk management, and the use of tools like RAID / IRAAD logs, status reports, project charters, critical path diagrams, burndown charts, production readiness plans, testing strategy documents, etc.
• Strong proficiency with common project management software platforms (e.g., Smartsheet, Jira, Monday, etc.).
• Experience with one or more common enterprise EHR software platforms (AdvancedMD, Epic, Athena, Oracle, etc.).
• Functional understanding of behavioral health use cases, business and clinical workflows, and privacy and data standards (HIPAA, SOC2, etc.).
• Well-versed in navigating and connecting people and organizations by identifying, managing, and simplifying complex interdependencies.
• Strong analytic skills, with experience using one or more common enterprise BI tools (PowerBI, Tableau, etc.) to generate actionable insights from large data sets.
• Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans
• Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge.
• High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program