DF Operations Support
LigaDataAmman, Amman, Jordan
Posted March 2, 2025
Full Time
About the Company
LigaData, based in Silicon Valley, specializes in data‑driven transformation solutions for telecommunications and fintech companies. Its portfolio includes software products and managed services that harness big data, open source, data science, real‑time analytics, and continuous decisioning to unlock value from existing infrastructure. The company’s solutions are adopted by more than 35 service providers, benefiting over 400 million subscribers worldwide by driving revenue growth, preserving market share, and improving customer experience. LigaData’s focus on integrating advanced analytics with telecom operations sets it apart as a key partner for providers seeking to modernize and compete in a rapidly evolving market.
Job Description
DF Operations Support: Monitor, process data, analyze error trends, and perform operational duties as assigned, with responsibilities including monitoring platform components, running and monitoring daily, weekly, and monthly deliverables, and troubleshooting data and production environment issues.
Requirements
- Monitor all platform components and ensure all operations are running as expected
- Run and monitor daily, weekly, and monthly deliverables and oversee client's acknowledgement of data quality and accuracy
- Perform different data management activities ensuring data quality and ingestion
- Troubleshoot data issues and production environment issues using logs and provided monitoring tools
- Handle requests, issues, or escalations raised by clients and follow-up ticketing processes and procedures
- Drive client inquiries and escalation to proper solutions that meet business SLA's
- Work closely with the engineering team for hands-on handover and escalations
- Escalate to Level 2 members with evidence of troubleshooting carried out properly
- Work with different ticketing systems and work within the standard Incident and problem management process