Service Operations Manager
Light & WonderColumbus, Ohio, United States
Posted March 4, 2026
Full Time
About the Company
We build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most.
Job Description
The Service Operations Manager (State Operations) owns end-to-end field service delivery across an entire state, leading a multi-layer organization of supervisors, leads, and technicians. This role is accountable for customer satisfaction, SLA attainment, workforce planning, safety and compliance, inventory & fleet stewardship, and cost-to-serve performance.
Requirements
- 7+ years of progressive field service or operations leadership
- 3+ years leading multi-site teams (statewide or equivalent)
- Bachelor's degree in Business, Operations, Engineering, or relevant experience required
- Valid driver's license
Benefits
- Competitive salary and benefits
