Dispatcher

As the Dispatcher, you will manage service requests, dispatch technicians, and maintain customer communication. Exceptional organizational skills and strong customer service orientation are required. The role involves working with a team to ensure efficient service delivery and exceed customer expectations.

Requirements

• Proficient computer skills, including experience with service dispatch software, CRM systems, and Microsoft Office Suite
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset
• Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and sound decision-making
• Strong attention to detail and accuracy in data entry and documentation
• Flexibility to adapt to changing priorities and work schedules, including evenings and weekends if required
• Knowledge of local geography to effectively schedule technicians based on service locations
• Ability to work collaboratively within a team environment, promoting a positive and supportive work culture

Benefits

• Full medical, dental, and vision packages
• 401(k) with company match
• Leadership training for career opportunities
• Continuous education stipends available