Customer Care Professional

Lighthouse Works is a mission-driven organization providing employment opportunities for blind and visually-impaired working-aged individuals. The Customer Care Professional will provide first-class customer service, complete data accurately, and maintain customer satisfaction. The role requires adherence to company and department policies, maintenance of customer confidentiality, and a professional appearance.

Requirements

• Answer the telephone courteously and professionally
• Identify customers' needs, clarify information, research every issue, and provide solutions
• Maintain and record proper and accurate documentation of all activities
• Maintain monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores
• Adhere to company and department policies and procedures
• Maintain customer confidentiality at all times, following regulations
• Treat customers and staff with courtesy, sensitivity, and respect
• Attend required meetings and participate on committees as requested
• Perform other duties as assigned

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance