Customer Care Professional Bilingual Soft Sales

We are seeking motivated and customer-oriented Customer Care Professionals with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions.

Requirements

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
• Maintain accurate records of customer interactions and follow-up actions in the CRM system.
• Adhere to company policies, procedures, and performance standards.
• Collaborate with team members to improve processes and contribute to a positive work environment.
• Attend training sessions and participate in team meetings as needed.
• Perform other duties as assigned.

Benefits

• Flexible working hours