The Desktop and System Support Technician, Senior position is responsible for IT customer service at a designated facility, maximizing performance, security, and up-time of each desktop, server and network. The role involves troubleshooting and solving IT issues, enforcing corporate standards, and maintaining software and hardware inventory.
Requirements
- Current MCSA or MCSE is preferred
- Post-Secondary education is preferred
- Previous experience with current version of Windows Desktop OS install and management, and current version of Microsoft Office install
- Previous experience with desktop, laptop, and server hardware (preferably Dell)
- Intermediate knowledge of Networking (preferably Avaya)
- Previous experience using a help desk ticketing system
- Able to read and interpret technical and non-technical documents
- Able to communicate on a technical and non-technical level depending on the audience
Benefits
- Opportunities for career advancement
- Community based outreach supporting both local and global initiatives and charities
- Social committees and sports teams
- Discounts for local vendors and events, including auto supplier discounts