Senior Desktop and System Support Technician

The Desktop and System Support Technician, Senior position is responsible for IT customer service at a designated facility, maximizing performance, security, and up-time of each desktop, server and network. The role involves troubleshooting and solving IT issues, enforcing corporate standards, and maintaining software and hardware inventory.

Requirements

• Current MCSA or MCSE is preferred
• Post-Secondary education is preferred
• Previous experience with current version of Windows Desktop OS install and management, and current version of Microsoft Office install
• Previous experience with desktop, laptop, and server hardware (preferably Dell)
• Intermediate knowledge of Networking (preferably Avaya)
• Previous experience using a help desk ticketing system
• Able to read and interpret technical and non-technical documents
• Able to communicate on a technical and non-technical level depending on the audience

Benefits

• Opportunities for career advancement
• Community based outreach supporting both local and global initiatives and charities
• Social committees and sports teams
• Discounts for local vendors and events, including auto supplier discounts