PT Customer Service Representative
Lincoln Journal StarGrand Island, Nebraska, United States
Posted November 3, 2020
Part Time
About the Company
The Lincoln Journal Star, a division of Lee Enterprises, serves Southeast Nebraska as the region's premier source for local news, government, sports, and events through its daily newspaper and website. The organization also publishes niche magazines and offers comprehensive digital advertising solutions, leveraging a team of 130 professionals across finance, editorial, marketing, and technology. Lee Enterprises supports the Star with a broader portfolio of 46 daily newspapers and nearly 300 specialty titles across 21 states, emphasizing local journalism and innovative digital products. The company distinguishes itself by combining traditional reporting excellence with a strong commitment to employee development and community engagement.
Job Description
A Customer Service Representative (CSR) assists subscribers and non-subscribers by answering questions, resolving delivery issues, selling the paper, preventing stops, answering billing related questions and providing online support.
Requirements
- friendly, detail-oriented, and passionate about helping customers
- assist subscribers and non-subscribers by answering questions, resolving delivery issues, selling the paper, preventing stops, answering billing related questions and providing online support
- interact with circulation management, home delivery personnel on all levels, members of the sales department and other departments as required or necessary
