Head of Customer Success

As a Head of Customer Success at Lindy, you will build a customer-obsessed team and ensure our customers are so happy that they couldn’t imagine life without us.

Requirements

• Build a world-class customer success team
• Hire, source, interview and close CSMs
• Build, iterate and train your team on our CS playbook
• Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
• Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
• Provide feedback to product teams based on customer experiences and challenges

Benefits

• Competitive salary
• Generous equity
• Health coverage
• Autonomy within area of responsibility