Service Desk Incident Manager

Link Solutions, Inc. is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. The role will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business practices.

Requirements

• Must be a US Citizen
• Must have an active DoD Secret Clearance
• BA/BS in computer sciences or information technology, or a High School Diploma with two (2+) additional years of experience
• Five (5) years of relevant experience working in an IT or Service Desk environment
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date

Benefits

• Paid holidays
• Paid time off
• Medical
• Dental
• Vision
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation incentive program
• Certification reimbursement program
• Retirement