Client Care Team Associate (Veterinary Receptionist)

We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

Requirements

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Close collaboration with our Case Management Team regarding client accounts
• Maintenance of patient clinical records using our practice management software system

Benefits

• 5 weeks holiday + bank holidays + birthday leave
• Free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme