Collections Team Manager
Liquid ThoughtWestern Cape, South Africa
Posted January 6, 2026
Full Time
About the Company
Liquid Thought is a strategy‑led digital innovation agency that partners with leading brands to accelerate growth in the digital economy. The firm specializes in customer experience, digital strategy, experience design (UX/CX), and technology delivery, offering a full spectrum of services from mobile app development and e‑commerce systems to bespoke web solutions and data‑driven intelligence. By blending creative, engineering, and strategic expertise, Liquid Thought delivers tailored solutions that help clients build online businesses, launch new products, re‑platform technology, and re‑imagine their digital presence. Their collaborative, results‑oriented culture positions them as a trusted digital enabler for companies looking to stay ahead in a rapidly evolving marketplace.
Job Description
We are looking for a motivated and experienced Collections Team Manager to lead a high-performance team of Collections Agents.
Requirements
- 3-5 years experience in a high-volume call centre, with 2 years+ in a management or supervisory role.
- Proven success in debt collections, preferably in microlending or financial services.
- Strong leadership and team development capabilities.
- Excellent communication, coaching, and problem-solving skills.
- In-depth understanding of debt recovery processes, POPIA, DebiCheck processes and protocols, performance management practices, and basic labour law principles.
- Knowledge of regulatory compliance relevant to collections and credit.
- Proficiency in Excel, call centre systems, and reporting tools.
- Target-driven and able to work well under pressure.
Benefits
- Competitive basic salary
- Performance-based incentive structure
- Opportunities for growth and advancement
- Supportive and high-performance team culture
- Ongoing training and development