Customer Experience Manager (CX/UX)
Liquid ThoughtCape Town, Western Cape, South Africa
Posted January 6, 2026
Full Time
About the Company
Liquid Thought is a strategy‑led digital innovation agency that partners with leading brands to accelerate growth in the digital economy. The firm specializes in customer experience, digital strategy, experience design (UX/CX), and technology delivery, offering a full spectrum of services from mobile app development and e‑commerce systems to bespoke web solutions and data‑driven intelligence. By blending creative, engineering, and strategic expertise, Liquid Thought delivers tailored solutions that help clients build online businesses, launch new products, re‑platform technology, and re‑imagine their digital presence. Their collaborative, results‑oriented culture positions them as a trusted digital enabler for companies looking to stay ahead in a rapidly evolving marketplace.
Job Description
We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers.
Requirements
- Understanding of customer journey mapping and Digital Product Lifecycle Management
- Knowledge of digital transformation
- Knowledge of E-Comm solutions in a Retail environment
- Digital Strategy
- Proficiency in data analytics tools (e.g., Google Analytics, Tableau, or Power BI)
- Familiarity with UX/UI design tools (e.g., Figma, Sketch, or Adobe XD)
- Strong leadership and Stakeholder Management skills
- Analytical and data-driven decision-making
- Exceptional communication and presentation abilities
- Customer-centric mindset with a passion for innovation
