Customer Services Team Lead
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 6, 2026
Full Time
About the Company
The Legends Agency is a premier Employer of Record (EOR) and recruitment partner that enables global businesses to build and manage high‑quality teams in South Africa. By handling payroll, compliance, benefits, and local employment complexities, the agency allows clients to focus on their core operations while ensuring cost‑effective and efficient workforce management. The company differentiates itself through tailored solutions that reduce salary and social premium expenses and by connecting clients with skilled, English‑speaking talent. With a commitment to excellence, The Legends Agency helps organizations expand into the region and drive success through legendary teams.
Job Description
Customer Service Team Leader Premium Lifestyle & Homeware Brand. Lead with heart. Serve with excellence. Inspire through quality.
Requirements
- Minimum 3-5 years of experience in customer service, with at least 12 years in a team leader or supervisor role.
- Experience in retail, e-commerce, or premium lifestyle/consumer goods brands.
- Strong understanding of customer service platforms, CRM systems, and omnichannel communication.
- Excellent communication skills (written and verbal), with a calm, diplomatic, and solution-driven approach.
- A hands-on, empathetic leader who leads by example and thrives in a fast-paced, customer-centric environment.
Benefits
- Employee discounts
- Professional development opportunities
- Beautiful work environment surrounded by creativity