Customer Experience Team Leader
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 6, 2026
Full Time
About the Company
A UK-based logistics and supply business experiencing strong growth, with operations supported by a South African-based team.
Job Description
Lead and inspire a dynamic customer service team for a growing UK-based logistics business, overseeing daily operations and ensuring customer queries are handled efficiently and with care.
Requirements
- Minimum 3-5 years in a customer service team leadership role
- Manage the customer service teams daily performance and workloads
- Handle escalated customer enquiries and complaints professionally
- Ensure all sales team service commitments are delivered accurately and promptly
- Step in to cover for team absences, ensuring no disruption to service
- Drive continuous improvement initiatives to enhance customer experience
- Monitor service performance against KPIs and SLAs
- Lead hiring and performance management, with final decisions agreed with the Leadership Team
Benefits
- Salary: up to R40,000/month