Customer Service Agent
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 6, 2026
144000 - 204000 ZAR year
Full Time
About the Company
The Legends Agency is a premier Employer of Record (EOR) and recruitment partner that enables global businesses to build and manage high‑quality teams in South Africa. By handling payroll, compliance, benefits, and local employment complexities, the agency allows clients to focus on their core operations while ensuring cost‑effective and efficient workforce management. The company differentiates itself through tailored solutions that reduce salary and social premium expenses and by connecting clients with skilled, English‑speaking talent. With a commitment to excellence, The Legends Agency helps organizations expand into the region and drive success through legendary teams.
Job Description
Be the human connection behind every beautiful purchase as a Customer Service Agent, providing warm, efficient, and solution-oriented assistance to customers across various platforms.
Requirements
- Handle customer inquiries regarding orders, deliveries, returns, and product details.
- Ensure that all customer interactions are professional, courteous, and aligned with the brand's tone.
- Log customer interactions in CRM software and follow up on unresolved issues.
- Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
- Escalate complex issues appropriately and provide proactive updates to customers.