Engagement Manager
Listen LabsNew York, New York, United States
Posted March 16, 2026
Full Time
About the Company
Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months.
Job Description
We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. The ideal candidate is a self-starter with strong relationship-building skills, comfortable with ambiguity and fast-paced environments, and experience with research, insights, or AI products is a plus.
Requirements
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
- 2+ years of Customer facing experience.
Benefits
- Comprehensive healthcare and dental coverage
- Flexible time off to recharge
- Competitive compensation packages with meaningful equity ownership
