Support Engineer – Tier 1 (Salesforce Certified)

Litify is seeking a Support Engineer (Tier 1) to join its expanding Customer Success team. The role involves troubleshooting complex issues, creating knowledge articles, and collaborating with Customer Success Managers. The ideal candidate has 1-3 years of technical customer facing experience, Salesforce certifications, and excellent communication skills.

Requirements

• 1-3 years of technical customer facing experience
• 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
• Excellent judgment, analytical thinking, and attention to detail
• Superb time management and organizational skills
• Ability to work in an ever-changing and fast-paced environment

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Health Insurance
• Bonus