Cruise & Vacation Specialist

We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this role, you will help clients plan, book, and enjoy unforgettable cruise vacations and leisure travel experiences.

Requirements

• Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.
• Tailored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre/post-cruise accommodations.
• Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.
• Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.
• Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.
• Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.
• Recordkeeping: Maintain accurate client records, payments, and booking confirmations.
• Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.

Benefits

• 100% remote position with flexible scheduling
• Access to exclusive cruise discounts and industry perks
• Comprehensive training and ongoing support
• Collaborative team environment focused on growth