Lloyds Banking Group Customer Support - Bury St Edmunds
Lloyds Banking GroupWest Suffolk, England, United Kingdom
Posted April 10, 2026
Part Time
About the Company
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Job Description
A part-time branch-based opportunity working 28 hours per week, providing face-to-face support to customers and learning to resolve queries and give customers confidence in the service.
Requirements
- One year's Customer service experience
- People person with honesty, genuineness, and a caring attitude towards helping people with their finances
- Ability to quickly build relationships and show empathy to give customers a fantastic experience
- Commitment to deliver on promises and go above and beyond for customers
- Collaboration with colleagues to ensure customers' needs are met
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days' holiday (increases over time) with bank holidays on top - pro rated for part time roles
- Wellbeing initiatives
- Generous parental leave policies