Card Services Specialist I - Bilingual (English/Spanish)

LMCU is seeking a Card Services Specialist I - Bilingual (English/Spanish) to join their team. The role requires a deep understanding of credit union products and services, excellent verbal and written communication skills, and the ability to multi-task in a fast-paced environment.

Requirements

• Assist members and staff with their telephone requests regarding card servicing
• Answer questions about products and services and resolve problems that are within their authority to resolve
• Prevent fraud by correctly identifying members using call identification procedures
• Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support
• Perform other related duties as assigned

Benefits

• Weekly pay
• Retirement savings options
• Comprehensive health coverage including medical (with prescription), dental, vision, HSA match
• Paid parental leave
• Tuition reimbursement