GIS Support Associate

The GIS Support Associate role involves supporting end-users with GIS databases, producing maps and data products, and providing technical assistance. The role requires strong analytical and problem-solving abilities, excellent communication and customer service skills, and proficiency in computer usage.

Requirements

• Provide high-quality customer support and maintain effective communication with end-users.
• Respond to inquiries and support tickets through the CRM via email, phone, or remote sessions.
• Identify, analyze, and troubleshoot issues related to GIS data management, mapping workflows, tools, and databases.
• Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix and related hardware/software.
• Assist users in interpreting technical instructions and resolving data or mapping-related challenges.
• Prepare and update documentation such as workflow guides, user manuals, and reference materials.
• Maintain accurate case records, troubleshooting steps, and solutions in the CRM system.
• Ensure confidentiality and protection of customer data in all engagements.
• Collaborate with team members and contribute to shared tasks and departmental goals.

Benefits

• Not specified