Escalation / 3rd Line / IT Support / Service Desk

The role of 3rd Line Support is to take responsibility and management of the assigned 3rd line tickets, ensuring the root cause of a problem is identified and permanently resolved. This includes ensuring that all processes and procedures are followed, updated, and developed to adhere to our continuous improvement framework.

Requirements

• Minimum 3 years IT experience in a support-based or MSP environment
• Strong people management skills with previous people management experience
• Active Directory Administration including DHCP, DNS and Group Policy
• Office 365 and Microsoft Azure Administration
• Expert knowledge of Office 365 product suite & licenses
• Knowledge of Microsoft Server operating systems
• Knowledge of Microsoft Windows operating systems
• Extensive Networking (TCP/IP) knowledge and troubleshooting experience
• Experience implementing, supporting, and troubleshooting backup solutions
• Experience of virtualisation; VMWare/Hyper-V configuration and troubleshooting
• Experience with VOIP configurations, vPBX / 3CX
• Strong written and verbal communication at all levels
• Full UK driving license

Benefits

• Increasing Holiday with length of service
• Annual Pay Reviews
• Competitive Pay
• Microsoft Surface Laptop
• Free uniform
• Mileage allowance
• Career planning
• Birthday & length of service rewards
• Flexible working
• Referral Bonus Scheme
• Regular funded social events
• Funded Xmas party
• Free Parking
• Fully air-conditioned offices
• Staff café area
• Use of company pool vehicles
• Free tea & coffee
• Open plan offices
• Electric vehicle charging points
• Sonos sound system
• Shower facilities