Onsite Technical Specialist, Robotics (6AM-2:30PM ET)

Locus Robotics is transforming how the world's leading brands run their warehouses, using AI and advanced robotics to move faster, smarter, and more efficiently than ever before. As an Onsite Technical Specialist, Robotics you will support our next-generation fully autonomous picking solution, Array, ensuring operational success, validating system performance, and acting as a key liaison between Customer Success, Product, Sales, and Engineering.

Requirements

• Serve as the onsite owner for Array system performance, ensuring daily operational success and stability.
• Monitor system health and performance, including robot activity, task execution, and workflow management.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments.
• Contribute to scaling efforts by helping define repeatable models for future Array deployments.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan