Service Delivery Manager
LogicalisGeelong, Victoria, Australia
Posted March 10, 2026
Full Time
About the Company
Logicalis Australia is a leading technology services provider and employer in the Asia-Pacific region, with a mission to become the leading technology services provider and employer in the Asia-Pacific region.
Job Description
We are seeking a Service Delivery Manager to join our high-performing Managed Services team. The role involves owning the end-to-end service performance, commercial health, and customer experience for a portfolio of enterprise and mid-market clients. You will act as a trusted advisor to your customers, ensuring service excellence, protecting margin, driving continuous improvement, and strengthening long-term partnerships.
Requirements
- Proven experience in a Service Delivery Manager or similar customer-facing role
- Experience managing enterprise or multi-site customers
- Strong understanding of ITIL-aligned service environments
- Demonstrated ownership of SLA performance and service governance
- Financial acumen, including experience managing budgets and margin
- Strong escalation and stakeholder management skills
- Ability to influence cross-functional technical teams
Benefits
- Equal Paid Parental Leave for all primary and secondary carers
- Flexible and Focused Ways of Working
- Employee Assistance Program
- Purchased Leave options
- Novated Leasing and Salary Sacrificing options
- Diversity, Equity and Inclusion Commitment
- Logicalis Learning Space
- Investment in Leadership and Career Growth