The Customer Success Manager will be responsible for retention, adoption, and expansion within Recognized Revenue through a focused set of high-value resellers and MSSPs and their End Customers.
Requirements
- Strong experience in Customer Success, Account Management, or Partner Success in a B2B environment
- Experience working with partner ecosystems (MSSPs, MSPs, resellers)
- Strong focus on retention, adoption, and customer lifetime value
- Ability to identify growth opportunities within existing accounts
- Excellent relationship-building and stakeholder management skills
- Structured and data-driven approach to managing customer and partner success
- Solid understanding of cybersecurity and/or software solutions
- Ability to engage both technical and business stakeholders
- Strong problem-solving mindset with proactive risk management
- Willingness to travel across the region and occasionally within Europe
- Professional & Technical Skills
- Strong proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)
- Experience tracking adoption metrics, health scores, and success KPIs
- Ability to translate technical capabilities into business value for partners and customers
- Experience supporting service delivery and operational excellence in partner environments
- Leadership & Collaboration
- Collaborate closely with partners and internal teams (sales, presales, marketing, product, program management)
- Act as a key coordination point between partners, end customers, and Guardsix in the post-sales phase
- Support RSMs in identifying and executing expansion opportunities
- Influence both internal and external stakeholders to drive long-term partner success
- Experience & Background
- 5–12 years of experience in Customer Success, Account Management, or cybersecurity/SaaS environments
- Proven success in managing and growing existing accounts or partner portfolios
- Experience working with MSSPs or managed service environments is highly preferred
- Strong track record in driving retention, adoption, and expansion
- Experience managing complex, multi-stakeholder environments
- Fluent in English (written and spoken)
- Why you would love working at Guardsix:
- We’re on a growth journey, and we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology.
- We strive to deliver outstanding results in a positive, collaborative, and inclusive atmosphere with great opportunities for personal growth and development.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
