Incident Manager

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field; master’s degree is a plus.
• +3 years of experience in IT Incident Management within large-scale, complex environments.
• Strong ability to coordinate cross-functional teams, manage high-impact incidents involving business risks, and make data-driven decisions.
• Strong understanding of ITIL4 framework, especially Incident and Problem Management.
• Good command of ServiceNow and familiarity with service desk, monitoring, and logging tools.
• Excellent analytical skills for impact assessment and root cause identification.
• Experience in private banking or financial services is highly preferred.
• Fluent in French and English; strong communication skills for engaging stakeholders at all levels.

Benefits

• We promote a diverse and inclusive work environment for our employees and candidates.
• Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs.