Senior Product Manager
LorikeetSydney, New South Wales, Australia
Posted March 19, 2026
Full Time
About the Company
Lorikeet delivers a universal concierge platform that empowers complex, regulated enterprises—such as FinTech, HealthTech, and crypto marketplaces—to scale customer support without compromising quality. Its AI agents operate across voice, chat, and email, leveraging a flexible architecture that not only provides information but performs actions within client systems to resolve tickets. The platform combines cutting‑edge AI with a robust workflow engine, enabling rapid, high‑fidelity automation that handles data‑intensive, decision‑heavy cases at a fraction of the cost of traditional staffing. Lorikeet’s focus on actionable, context‑aware support sets it apart in the customer‑experience space, making it an attractive partner for businesses that demand both compliance and exceptional service.
Job Description
Lorikeet is a customer support AI for complex businesses. We're looking for a Senior Product Manager to own the core of our offering: AI agent quality and capabilities.
Requirements
- 5+ years of experience shipping complex products as a Product Manager
- Proven track record shipping products in fast-paced, high-ambiguity environments
- Experience building and managing relationships with customers or external stakeholders
- Excellent communication skills
- Technical curiosity and ability to learn new tools
- Demonstrated track record of outperformance against peers
Benefits
- High pay
- High equity stake in the company
- Flexible culture
- Low ego, high trust team
- Opportunity to work on cutting-edge AI technology
