We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total ComfortTM. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.
Requirements
- Actively engage with customers using our Lovesac selling techniques.
- Demonstrate in-depth knowledge of Lovesac products and services and effectively demos, assists, and educates customers as well as supports your team of Associates with product knowledge and demonstration skills.
- Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as supports your team of Associates to be effective in this same process.
- Foster long-term relationships and brand loyalty through consistent, exceptional service.
- Conduct customer outreach using company provided tools and communication methods.
- Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
- Quickly identify and resolve customer issues, ensuring a positive shopping experience.
- Maintain a welcoming and visually appealing store by following visual merchandising standards.
- Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
- Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
- Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
- Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs.
- Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
- Perform other duties as assigned by Management.
Benefits
- Paid Time Off & Holiday Pay
- Quarterly Sales Bonus Payout
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
