ServiceNow Senior Administrator

We are seeking an experienced ServiceNow Senior Administrator to support and enhance enterprise IT Service Management processes through the ServiceNow platform. This role will focus on improving operational efficiency, enabling automation, and ensuring reliable ServiceNow platform performance across multiple environments.

Requirements

• Maintain the integrity, availability, and performance of all ServiceNow environments, including Sandbox, Development, Test, and Production.
• Provide day-to-day administration and support for the ServiceNow platform.
• Manage and maintain ServiceNow user interfaces, including portals, platform UI, and mobile experiences.
• Develop and configure platform components such as: Notifications, UI Pages, UI Macros, UI Policies, and UI Actions; Script Includes, Business Rules, Client Scripts; Formatters and other ServiceNow configurations; Create and maintain Update Sets, promoting changes through development, testing, and production environments.
• Apply best practices for development, testing, and deployment of ServiceNow applications and modules.
• Collaborate with business stakeholders to design and improve Requested Items, Record Producers, and workflows.
• Assist with business process analysis, requirements gathering, and translating operational needs into ServiceNow solutions.
• Troubleshoot complex platform issues requiring detailed analysis and evaluation of multiple variables.
• Manage and escalate ServiceNow incidents with platform support when needed.
• Perform annual ServiceNow platform upgrades, including testing and remediation of upgrade-related issues.
• Identify new capabilities introduced in upgrades and recommend enhancements aligned with organizational goals.
• Develop reports, dashboards, and analytics to support operational visibility and decision-making.
• Integrate ServiceNow with third-party systems and maintain data synchronization across platforms.
• Develop clear and concise technical documentation, process documentation, and project documentation.
• Support vendor evaluations, contribute to Requests for Proposals (RFPs), and assist with Statements of Work (SOW).
• Work collaboratively with cross-functional teams to deliver high-quality solutions and a positive user experience.
• Participate in on-call support as needed.
• Maintain ServiceNow Administrator certification with each major platform release.

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance