Customer Success Manager

Lumafield is looking for a Customer Success Manager to partner with customers, champion their needs, and manage accounts to achieve business outcomes and revenue growth.

Requirements

• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
• Serve as a trusted advisor for your customers
• Project manage delivery and adoption of Lumafield’s technical solutions
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Help build and scale internal processes, templates, and best practices

Benefits

• Competitive cash and equity compensation
• Health & wellness stipend
• 401k
• Parental leave
• Flexible PTO
• Commuter benefits
• Company wide events