Lumafield is looking for a Customer Success Manager to partner with customers, champion their needs, and manage accounts to achieve business outcomes and revenue growth.
Requirements
- Own the relationships, revenue, contracts, and outcomes associated with your accounts
- Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
- Serve as a trusted advisor for your customers
- Project manage delivery and adoption of Lumafield’s technical solutions
- Proactively manage renewal processes, mitigate churn risk, and maintain account health
- Uncover upsell, cross-sell, and new use case opportunities to expand product usage
- Help build and scale internal processes, templates, and best practices
Benefits
- Competitive cash and equity compensation
- Health & wellness stipend
- 401k
- Parental leave
- Flexible PTO
- Commuter benefits
- Company wide events