Join our team as a IT Operations Centre Operator! We believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.
Requirements
- Participate in 24/7 IT operations shift ensuring stability and compliance.
- Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
- Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
- Participate in monitoring reviews and suggest improvements to event handling procedures.
- Ensure alignment with ITSM standards and compliance.
- Execute agreed 24/7 Standard Changes.
- Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
- Monitor and supervise IT operations effectiveness and recommend improvements.
- Foster continuous improvement, innovation, and collaboration in the IT operations team.
- Contribute to team and company performance through networking, collaboration, and leadership.
Benefits
- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- Additional weeks of vacation
- Volunteer time off
- Paid leave for military training
- Health benefits
- Wellbeing program
- Professional growth opportunities
- Special offers for Luminor products & services