IT Operations Centre Operator

Join our team as a IT Operations Centre Operator! We believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Requirements

• Participate in 24/7 IT operations shift ensuring stability and compliance.
• Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
• Participate in monitoring reviews and suggest improvements to event handling procedures.
• Ensure alignment with ITSM standards and compliance.
• Execute agreed 24/7 Standard Changes.
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
• Monitor and supervise IT operations effectiveness and recommend improvements.
• Foster continuous improvement, innovation, and collaboration in the IT operations team.
• Contribute to team and company performance through networking, collaboration, and leadership.

Benefits

• Flexible working hours
• Hybrid work
• Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Additional weeks of vacation
• Volunteer time off
• Paid leave for military training
• Health benefits
• Wellbeing program
• Professional growth opportunities
• Special offers for Luminor products & services