Customer Service Representative

The Customer Service Representative is a key point of contact for Image One customers and outside sales teams, responsible for end-to-end order management, proactive customer communication, and inside sales support.

Requirements

• 4+ years of customer service, order management, or inside sales experience
• Experience selling headwear and apparel strongly preferred
• Strong organizational skills with the ability to manage multiple orders and priorities simultaneously
• Excellent written and verbal communication skills with a customer-first mindset
• Proven ability to work cross-functionally with multiple departments
• Sales-oriented mindset with experience meeting or contributing to sales goals
• Proficient in CRM systems and order management tools
• Must be proficient in Excel, Word, and other computer applications