E-Commerce Customer Service Executive

Join LUXASIA as an E-Commerce Customer Service Executive and be part of a diverse and dynamic team that celebrates differences and drives results.

Requirements

• Respond to E-commerce Customer Service chats
• Provide real-time response to customer's inquiries and concerns
• Propose additional products to customers as deemed appropriate
• Assist in addressing customer's order concerns and liaise with respective teams
• Report customer concerns to the marketplaces as needed
• Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan