Customer Operations Specialist

Lyfegen is a global leader in pharmaceutical access and rebate management, and we're looking for a Customer Operations Specialist to play a key role in standardizing and reliably executing our operational processes. The role will involve independently executing the rebate management process, providing high service quality through first-level support, and collaborating with product and quality assurance teams to resolve complex technical support requests.

Requirements

• 2-3 years of experience in customer operations, customer success, and/or support
• Experience with support tools (e.g. Zendesk and Jira)
• Pharmaceutical reimbursement processes and pricing experience is a plus
• Strong analytical skills and technical understanding
• Excellent organizational and project management skills
• Very good communication skills in English and German (written and verbal)
• Ability to work independently and in a team

Benefits

• Join a company that improves access to healthcare for patients
• Direct influence on the growth and success of Lyfegen
• Flexible work options
• Join an international high-performer team
• Opportunities for professional development and career advancement
• Attractive and competitive compensation package