Customer Retention Coordinator

We are seeking a highly professional Customer Retention Coordinator who will play a critical role in maintaining customer trust, reducing cancellations, and ensuring a seamless experience throughout the project lifecycle.

Requirements

• Serve as the primary point of contact for customers to ensure confidence and continuity
• Manage proactive communication to prevent cancellations and dissatisfaction
• Coordinate closely with operations, scheduling, and project teams to ensure alignment
• Handle customer concerns with professionalism, empathy, and authority
• Monitor project timelines and intervene when delays may impact customer experience
• Identify and resolve issues before they escalate into complaints or churn
• Maintain accurate documentation of all customer interactions
• Adjust priorities based on customer urgency and operational demand
• Ensure all communication reflects a high standard of professionalism and trust

Benefits

• Stable, fixed compensation structure with no dependency on commissions
• Long-term growth and advancement opportunities in customer success and operations leadership
• Exposure to multiple departments and business functions
• Development of high-level communication, negotiation, and leadership skills
• Direct collaboration with leadership and decision-makers
• Structured training and operational mentorship
• Strong process-driven and customer-focused work environment
• High job stability in a core operational role
• Opportunity to build a versatile career in customer retention and operations
• Professional, performance-focused culture