Operations Manager

The Operations Manager plays a mission-critical role in Company's growth and execution. This position is responsible for building, owning, and scaling all operations processes end-to-end.

Requirements

• 5+ years of experience in Business Operations or Operations Management
• Proven experience working with US customers or US-based teams
• Experience managing call centers, proposal teams, or operational support functions
• Prior experience building processes from scratch is highly preferred
• Strong analytical and KPI management skills
• Excellent English communication (written and verbal) for US-facing interactions
• High attention to detail with zero tolerance for sloppy execution
• Strong project management and prioritization skills
• Comfortable working US shifts or overlapping US business hours