We are looking for a highly analytical and execution-focused WFM cum Outbound Dialler Manager to own end-to-end workforce planning, real-time performance management, and outbound dialler strategy for a US outbound call center.
Requirements
- 6–10 years of experience in WFM and/or Dialler Management in a US outbound call center
- Strong understanding of US time zones, TCPA compliance, and outbound sales operations
- Hands-on experience managing outbound diallers such as Convoso, Avaya, Genesys, NICE etc.
- Advanced proficiency in MS Excel (Pivot Tables, Power Query, XLOOKUP, dashboards)
- Strong analytical, numerical, and problem-solving skills
- Proven experience in real-time operations and high-pressure environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance