Serving as the main point of contact for Lytx clients, the Senior Client Success Manager is responsible for managing assigned client relationships throughout the client lifecycle.
Requirements
- Bachelor's degree, or equivalent years of experience desired
- 5 - 7 years' experience in an account management role within a fast-paced, commercial products or SaaS environment
- Strong customer focus and problem resolution skills
- Experience working with decision makers within an organization
- Aptitude for numbers and expert skills with Microsoft Excel
- Ability to effectively present key performance metrics to executive level clients
- Great organizational skills for customer and product information
- Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
- Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
- Demonstrated success managing complex projects
- Experience with managed services, trucking, and fleet industry is highly preferred
Benefits
- Medical, dental and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Telehealth
- 401(k) and 401(k) match
- Life and AD&D insurance
- Short-Term and Long-Term Disability
- FTO or PTO
- Employee Well-Being program
- 11 paid holidays plus 1 inclusive holiday per year
- Volunteer Time Off
- Employee Referral program
- Education Reimbursement Program
- Employee Recognition and Appreciation program
- Additional perk and voluntary benefit programs