Senior Client Success Manager

Serving as the main point of contact for Lytx clients, the Senior Client Success Manager is responsible for managing assigned client relationships throughout the client lifecycle.

Requirements

• Bachelor's degree, or equivalent years of experience desired
• 5 - 7 years' experience in an account management role within a fast-paced, commercial products or SaaS environment
• Strong customer focus and problem resolution skills
• Experience working with decision makers within an organization
• Aptitude for numbers and expert skills with Microsoft Excel
• Ability to effectively present key performance metrics to executive level clients
• Great organizational skills for customer and product information
• Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
• Demonstrated success managing complex projects
• Experience with managed services, trucking, and fleet industry is highly preferred

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs