M&S is seeking a Developer I to support the development and testing of Salesforce CRM integrations with the contact center platform. The role requires a current Tier 2 Security Clearance and a Bachelor's degree in Computer Science or related field.
Requirements
- Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
- Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
- Assist in the research and analysis of existing systems and program requirements
- Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
- Assist in resolving routine production support problems
- Conduct routine quality assurance activities including peer reviews
- Attend scheduled and ad hoc meetings as required
- Support UAT and go-live activities
- Adhere to established milestones and project deadlines
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance