The Production Tour Guide serves as the primary host for public tours of the MacKenzie-Childs Production Studio, leading groups safely through production areas, sharing brand knowledge, and serving as an ambassador for MacKenzie-Childs. The position also involves supporting retail operations, including providing exceptional customer service, processing sales transactions, and maintaining high standards of store presentation.
Requirements
- Lead scheduled tours of the Production Studio, providing engaging commentary on company history, design, and craftsmanship.
- Welcome and greet guests in a professional, approachable manner, ensuring they feel valued and comfortable.
- Communicate safety and etiquette guidelines clearly and monitor guest adherence during tours.
- Provide support to guests through waiver process.
- Facilitate guest interaction and highlight unique aspects of the production process.
- Drive sales performance while delivering exceptional customer service across all customer touchpoints.
- Demonstrate strong leadership and communication skills to support daily store operations.
- Provide assistance to customers in person, over the phone, and via email, ensuring a seamless shopping experience.
- Maintain high standards of store presentation by restocking shelves, organizing displays, and ensuring cleanliness.
- Serve as administrator for the Bookeo scheduling platform, including blocking closed dates, adjusting tour times, and ensuring accurate availability.
- Coordinate with Farmhouse Tour Guide and Retail Store Manager to confirm reservations and plan any special tour groups.
- Track attendance and gather guest feedback to support continuous improvement.
- Maintain tour-related supplies and communicate needs to management.
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including medical, dental, and vision coverage
- 401K Retirement Savings + Company Match
- Paid Vacation, PTO and Holidays
- Company sponsored life insurance and LTD
- Health Savings Account + Company Match
- Generous Employee Discount
- Verizon Discount
- Referral Bonus Program
- Opportunities for professional development and career advancement
