The Beauty Account Coordinator serves as the advocate for driving sales, functioning as the category/brand expert in Cosmetics for assigned stores/brands. Their focus is on elevating the store experience through extensive product knowledge and training, delivering best-in-class customer service, and collaborating with and influencing store partners.
Requirements
- Analyze business results (store, category, brand, product, etc.) to identify and highlight sales-driving opportunities in order to achieve goals.
- Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed, tailored to the appropriate audience.
- Collaborate with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores.
- Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events.
- Prepare for, participate in, and follow up on store visits and pre-season planning meetings.
- Develop collaborative relationships with vendors and effectively communicate priorities and needs.
- Direct, observe, and assess consistent execution based on national guidelines and standards (i.e., planograms, fixture placement, visual/collateral).
- Visit competitors, observe and evaluate competitive opportunities, and communicate findings to central and regional teams.
- Be a change agent; encourage self and others to challenge the status quo with forward-thinking strategies.
- Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors.
- Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department.
- Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty.
- Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings.
- Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques.
- Recognize store team performance during visits.
- Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
- Support the onboarding of new Beauty Leaders and Beauty Advisors.
- Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand.
- Maintain regular and dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
