Customer Service Representative
Madix, IncAlabama, United States
Posted April 16, 2026
Full Time
About the Company
Madix is fundamentally about people—our team members, customers, and community. As a Madix partner, we collaborate closely with you to uncover opportunities for enhancing your store environment. Together, we tackle the hard work needed to turn your ideas and goals into reality. Over the past few years, we've made substantial investments to ensure top-tier communication, complete transparency, enhanced capacity, and a strong commitment to timeliness. Mission Statement: Madix earns and retains partners by surpassing expectations in designing, delivering, and ensuring the quality of the most innovative products in our markets. Our dedication to continuous improvement and the personal growth of our team fosters a mutually beneficial relationship among all stakeholders. Vision: To cultivate a business that enriches the lives of people and communities, while meeting the evolving needs of our partners. Purpose: To prioritize people's well-being, ensuring they feel secure, inspired, and fulfilled.
Job Description
Customer Service Representative job description: Confer with customers, build relationships, and provide information about products. Requires excellent communication skills, problem analysis, and attention to detail.
Requirements
- Confer with customers by telephone
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information
- Handle customer complaints and provide solutions
- Keep records of customer interactions
- Enter new customer information into system
Benefits
- Group Health Insurance
- Company Paid Group Term Life
- Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
- 401k
- Holidays
- Vacation time
- Educational Assistance
- Employee Assistance Program
- Onsite Clinic
- Safety and Attendance incentives
- Employee Appreciation Days
