Customer Success Associate
Magnet LLCMissouri, United States
Posted January 23, 2026
Full Time
About the Company
Magnet LLC is a manufacturing and design company that operates print and extrusion equipment to produce sub-assemblies and finished goods. The company also offers digital design services for stickers, transfer prints, and custom book blocks, and manages inventory and packaging operations.
Job Description
Build relationships with customers, determine their needs, and provide first-class customer care and service.
Requirements
- Inbound client calls
- Facilitate quotes
- Submit quotes via email
- Respond to email requests
- Attend meetings
- Research and handle client claims
- Order process
- Order status
- Update order tracking
- Generate re-do orders
- Return customer voicemails
- Enter client sample requests
- Cross training with peer roles
- Order hold follow-up
- Respond to website chat requests
