IT Help Desk Tier 1

Delivering a great support experience starts with the first interaction. The Help Desk Tier I Technician serves as the front line of client support, providing professional, responsive assistance through phone and ticket-based interactions.

Requirements

• Serve as the first point of contact for client support requests, providing professional and courteous assistance by phone and through ticketing systems.
• Gather critical details, ask thoughtful troubleshooting questions, and create clear, accurate, and well-documented support tickets.
• Deliver real-time support for common technical issues, guiding users step by step toward resolution.

Benefits

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
• 3 weeks of PTO (4 weeks after 2 years) per year
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
• Health, Dental, and Vision Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• ESOP!
• Team Profit Sharing
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Paid Volunteer Time Off